Data Collection
Data Usage
Data Sharing
Data Security
Cookie Policy
Your Rights
Livecasino is committed to protecting the privacy of every Malaysia player. This document clearly outlines the types of data we collect, how it is used, stored and protected, and your rights as the data owner.
Your privacy is not merely a legal obligation to us — it is a trust we take with the utmost responsibility.
All data transmitted between your device and the livecasino servers is protected by continuous 256-bit SSL encryption. This means every login credential, financial transaction, and piece of personal data you submit cannot be intercepted by any third party.
Your personal data is stored on servers protected by multi-layered firewalls, with access granted only to staff who genuinely require it. All database access is logged and continuously monitored.
Livecasino gives you full control over your personal data. You may review, update, request a copy of, or request deletion of your data at any time through your account settings or by contacting our support team.
Livecasino has never and will never sell, rent, or exchange your personal data to any third party for marketing purposes. Your data is only shared with selected service partners and is subject to strict confidentiality agreements.
We only collect data that is strictly necessary to provide you with the livecasino service. No excess data is collected solely for third-party analytics without your knowledge or consent.
Livecasino operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and processing procedures have been reviewed and approved to ensure full adherence to applicable data protection laws.
This Privacy Policy describes the data collection and processing practices of livecasino. By using our platform, you agree to the terms of this Privacy Policy. Please read this document carefully and contact us if you have any questions.
Livecasino ("we", "Platform") values the privacy of every user on our platform. This Privacy Policy was established in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices for online user data protection.
This policy applies to all registered livecasino players, website visitors, and anyone who interacts with our platform through any channel, including the website, mobile app, and customer support channels.
By registering an account or continuing to use the livecasino platform after the effective date of this policy, you confirm that you have read and understood how we manage your personal data.
Livecasino collects several categories of personal data from our players. Each category has a clear purpose and is only collected when genuinely necessary.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, gender, identification card number | Identity verification (KYC), fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications, transaction verification |
| Financial Data | Bank account number, bank name, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security, platform analytics |
| Gaming Data | Wagering history, wins, game preferences | Responsible gaming monitoring, service improvement |
| Cookie Data | Session cookies, performance cookies, preference cookies | User experience, website analytics |
Livecasino does not collect sensitive data such as medical information, criminal records, or political affiliations unless specifically required by law or a relevant regulatory body.
The personal data we collect is used for the following purposes only, and will not be used for any other purpose without your prior consent:
You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team. This withdrawal does not affect the validity of any data processing that took place prior to the withdrawal.
Livecasino respects the confidentiality of your data. We do not sell or rent your personal data to any party. However, in certain situations, we may share your data with the following parties:
We work with selected third-party service providers to support platform operations, including payment processors, KYC service providers, and technical infrastructure providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Livecasino will disclose your personal data to the relevant authorities when required by law, court order, or directive from a legitimate regulatory body. This includes cases involving financial crime investigations, money laundering, or public security threats.
If livecasino is involved in any merger, acquisition, or asset sale, player data may be transferred as part of that transaction. In such cases, players will be notified in advance and the data will continue to be protected under an equivalent privacy policy.
Livecasino has never and will never share your data with third-party advertisers, external analytics companies, or any entity that has no legitimate business need in connection with our services.
Livecasino continuously invests in security infrastructure to protect your personal data from unauthorized access, loss, destruction, or unintentional disclosure.
Key security measures we employ include:
While we take comprehensive measures, no security system can guarantee 100% absolute protection. In the event of a data security breach affecting your information, livecasino will notify you within the timeframe required by applicable law.
Livecasino retains your personal data for as long as your account is active or as long as required to provide our services. Following account closure, we retain certain records for the periods mandated by Malaysia law:
Once the specified retention period has elapsed, your data will be securely deleted or converted into an anonymised form that cannot be linked to any specific individual.
Livecasino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The following are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the livecasino platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by livecasino:
You have the right to obtain a copy of your personal data that we hold at any time.
You may request the correction of any inaccurate or incomplete data.
You may request the deletion of your data, subject to legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer.
You may request that we restrict how we use your data in certain situations.
To exercise any of the rights above, please contact the livecasino support team via 24/7 live chat within the platform or through our official email. We will process your request within 30 calendar days from the date of receipt.
Some deletion requests or processing restrictions may not be fully fulfilled if the data is required to meet our legal obligations, such as AML record-keeping requirements. In such cases, we will clearly explain the reason.
The livecasino platform may contain links to third-party websites or services in certain contexts. livecasino is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of every website you visit.
Game providers available on the livecasino platform may collect certain technical data required to operate their games. All game providers partnering with livecasino have undergone a security assessment process and are required to comply with the data protection standards we have established.
If you have any enquiries, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
We will endeavour to respond to all privacy-related enquiries within 5 business days. For more complex complaints involving data rights, the response period may take up to 30 calendar days.
If you are not satisfied with our response, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia or the relevant authority under PDPA 2010.
Livecasino is committed to addressing every privacy concern with seriousness and transparency. Your trust is our priority.
Register your livecasino account with confidence — your privacy and data security are protected by the latest encryption technology and full compliance with Malaysia's PDPA.